ISO/IEC 20000:2011 - A Pocket Guide

ISO/IEC 20000:2011 - A Pocket Guide

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This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: a€c it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; a€c it supports ISO/IEC 20000 training and certification and a€c it is a quick reference for practitioners to the core content of ISO/IEC 20000.(Check), and maintain and improve (Act) the Service Management System (SMS) , the Service Management processes and the services. For each step a number of requirements are defined, which will be covered in greater detail in Chapter 8.


Title:ISO/IEC 20000:2011 - A Pocket Guide
Author: Mart Rovers
Publisher:Van Haren - 2013-02-27
ISBN-13:

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